Terms & Conditions
Stephanie Lee School - Customer Terms & Conditions
None of us are fans of small print, but we also think it’s great to know what to expect when we buy products and services as customers - so here’s our terms and conditions - we’ve made them as easy to read as we possibly can.
Bookings and Confirmations
All bookings will be confirmed online via our portal. Subscriptions will be taken on the 1st of each month. If you start midway through the month, you will be charge the full month up front, then subscription from the following 1st of the month and every month there after until cancellation (sibling rate available at 20% discount).
All bookings must be made in advance of the selected booking date unless you have been given approval to pay on the day.
For safety reasons Stephanie Lee School can only guarantee a place on the class or workshop to those booking in advance and if there are places available at the time of booking.
You must book online prior to arrival either as a full member or as a trial member. 1 week trial can be booked if you wish to trial before committing to a monthly subscription.
All participants must ensure they are able to attend the activity and meet the conditions for such event as described on our website.
Places are allocated on a first come first served basis on receipt of a booking form and payment.
Medical
All participants must complete the booking form provided giving contact details and any relevant medical and allergy information. Stephanie Lee School Staff will not be permitted to administer any medication to your child. A First Aider will be on hand to offer emergency assistance if required. Stephanie Lee School Staff and all working on behalf of the school will follow an up to date risk assessment and do their best to maintain a safe working space and offer a reasonable duty of care, however we can not be held liable for any accidents or incidents that happen whilst the child is in our care.
Waiting List
If a class or camp is at it’s maximum capacity, you will see this online and have the option to join a waiting list. When a space becomes available, the first customer will be notified and offered that place, and so on.
Stephanie Lee School cannot guarantee any places for those on the waiting list.
Cancellations and Refunds
There are no refunds or price amendments for missed or cancelled classes for any reason.
Should a class or camp not have enough participants booked on, we reserve the right to cancel, in this event a full refund will be given.
Subscriptions - We require one month’s notice from the last payment. At this point, your subscription will stop and you will be able to continue classes for the remainder of the month. For example: If you are billed on 1st July and cancel on 14th July, you will be charged the full subscription on 1st August as a last payment.
If the event has to be cancelled by The Boom Academy due to adverse weather conditions, customers will be contacted straight away to be informed the class is temporarily cancelled. Customers will then be offered an alternative event date but this can not always be guaranteed.
Stephanie Lee School will not be held responsible for fees incurred or lost due to cancellations.
Prices and Payments
Classes are paid via monthly subscriptions and Camps in full at the point of booking. There may be an option to pay a deposit for camps, in which case the remainder is due by the date set when booking - prices are liable to change at any time but changes will not affect bookings already made unless in the case of monthly payments where prices will be reviewed on an annual basis and Customers will be notified of the price change.
Drop Off and Collection Procedures for Children
Parents/Guardians must provide Stephanie Lee School with two emergency phone numbers and names are requested on the online booking form. Please ensure these are correct. Also, if children are to make their own way home, this must be agreed in advance and a note should be made under the Child Notes section of your online account.
Please allow teachers to see all children safely to their parent/guardian before asking questions at the end of the class.
Parents/Guardians are required to make arrangements for their child to be collected at the class finish time. Should a parent be late, they must phone the School to inform the teacher. There may be a late fee charged if the Child is more than 10 minutes late being collected.
Uniform
All Children must must wear a SL School branded T Shirt with black leggings/trousers. Branded uniform can be purchased through the school. SL Theatre students must wear jazz shoes. SL Film students can wear black plimsoles/black trainers. No jewellery is to be worn in class. If a child does not bring their T Shirt for 3 lessons in a term, the parent/guardian will be asked to purchase a new one. All children should have a water bottle with them that they fill up before coming to class.
For SL Camps, children can wear their own clothing suitable for movement and will be asked to wear a branded T Shirt and uniform or costume for the performance day.
Personal Property
Stephanie Lee School accepts no liability for loss, damage, vandalism or theft of personal property owned by customers or their children during any of our classes or events. Phones and other electrical devices must not be used in class at any time and will be confiscated until the end of class if seen.
Health & Safety
All teachers and Staff members have an enhanced DBS Certficate and the school is fully insured.
It is the customer’s responsibility to ensure appropriate clothing is worn and medical conditions are noted on the booking system prior to engagement in the activity.
Stephanie Lee School reserve the right to exclude any customer from the Boom activity if they appear ill or we believe the illness to be contagious. - This is particularly important during the current Covid-19 pandemic.
Covid - 19
The venue is responsible for the Covid-19 cleaning regime before our first class of the day. Staff and Children will sanitise on entrance to the venue and at regular intervals. Children will be kept in their bubbles for each session and only staff will move around. Toilet breaks will be scattered at various intervals to avoid interaction with other groups. Stephanie Lee School staff will clean between the morning and afternoon session. We ask you to follow government guidelines and if you or your child are displaying symptoms, that you do not attend class until you have received a negative test or after the required isolation time.
Behaviour /Exclusions
Stephanie Lee School reserve the right to exclude any customer from the activity if the participant is not compatible with the general enjoyment and objective of the activity, e.g. bullying, disruptive, agressive behaviour is not acceptable. A Verbal warning followed by a written warning will then result in permanently removing the child from the class. In with instance, no refund will be made for any remaining activities booked and any additional costs involved will be the customer’s responsibility and expense.
In the event of an accident, emergency services will be called if necessary.
Special Requirements
Stephanie Lee School include all customers wherever possible. The needs of each customer vary, so decisions are made on a case by case basis. Customers should discuss their needs or requirements with management so that they can be accommodated and any special arrangements can be made where possible. We are not able to offer one to one support in class so any child participating must be ok in a group setting.
Liability
Stephanie Lee School and any personnel, will not accept liability for the personal injury, or the death of any participant however so caused. Neither Stephanie Lee School, nor any person involved with the organisation and/or teaching staff, will accept liability for loss or damage to any property belonging, or travelling with a participant. Stephanie Lee School does not accept any responsibility for any losses or additional expense due to injury or sickness whilst participating in a School activity or class.
Insurance
Stephanie Lee School holds Public Liability Insurance up to £5,000,000
Child Protection and Safeguarding
Every participant in a class or activity is of equal value and has equal access of opportunity.
All Teachers have a duty to respond if they suspect a child in their activity may be suffering from abuse or if a child makes a disclosure about abuse, Teachers will act according to our Child Protection Policy - a copy is available upon request. Stephanie Lee is the Company’s safeguarding lead.
Film/Photography
Stephanie Lee School staff will take photographs and film class and activities for use in training, marketing and promotions. This includes sharing of photos on social media and online platforms.
Parents/Guardians must make us aware if your child’s photo can not be taken but in a setting such as this, it is difficult to manage so we ask only if exceptional circumstances can they be excused.
Data Protection
To process participants bookings we collect personal details. We will never sell or pass on your information to any third parties. We use Class4kids booking system and you are in control of all of your data.
Feedback and Complaints
We endeavour to ensure every participant enjoys being a part of The Boom Academy - we value all feedback and encourage customers to communicate their experiences with us.
In the unlikely circumstance that customers are not entirely happy with the services we have provided, we ask customers to contact Stephanie Lee School Head Office immediately on 07852 315046 or email info@stephanieleeschool.co.uk
Stephanie Lee School will attempt to resolve any issues to the customers satisfaction as soon as we can. We pride ourselves on great communications, excellent teachers and providing the best service we possibly can.